Our lawyers have advised us to create a refund policy even though we very rarely have a problem with getting our customers their products. Regardless, here it is:
If a shipment gets lost, stolen or goes missing somehow, THE PLANT will notify you and offer the option for a 1 time free reshipment (BUT ONLY UP TO $200). Such offer is valid once for each client. There won’t be any exceptions to this refund policy. If you are ordering more than $1000 worth of product and feel nervous about losing a package then please break up your shipments into smaller quantities.
THE PLANT has to review a refund case before issuing refund. This review will under normal conditions take 7-10 business days.